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Welcome to the TitoNova Help Center
We’re here to make your experience smooth, secure, and effortless.
If you need guidance, support, or help navigating any TitoNova service, you’re in the right place.
1. Getting Started
Whether you’re booking a ride, ordering food, sending a package, or managing your digital wallet, the Help Center gives you step-by-step instructions for every feature.
Browse our support categories to learn how to:
Create and manage your TitoNova account
Update personal details and preferences
Use rides, food delivery, courier, cleaning, and other services
Track orders and real-time locations
Manage wallet funds and payments
2. Contact Support
If you need direct assistance, our support team is ready to help.
Email: support@titonova.world
Hours: 24/7 support
Response Time: Under 30 minutes (average)
3. Account & Security
Your safety and privacy are extremely important to us.
Use this section to learn how to:
Reset your password
Enable security alerts
Report suspicious activity
Protect your account with best practices
If you believe someone accessed your account, contact support immediately.
4. Ride & Delivery Assistance
Need help with a ride, food order, or courier request?
This section includes:
How to request a ride or delivery
How driver assignment works
Real-time tracking instructions
Cancelling or modifying an order
Reporting a problem with a driver or merchant
5. Payments & Wallet
Get answers about your payments, wallet balance, and transaction history.
Support topics include:
Adding or removing payment methods
Wallet top-ups
Refund timelines
Promo codes and discounts
Failed or pending payments
6. Order Issues
If something didn’t go as expected, we’re here to fix it quickly.
You can request support for:
Incorrect order
Missing items
Driver delays
Delivery to the wrong location
Technical errors during checkout
Every issue is reviewed by our support team to ensure a fast resolution.
7. Safety, Trust & Reporting
Your safety is our top priority. TitoNova’s platform follows strict standards for rider, driver, and customer protection.
Learn how to:
Report safety concerns
Submit an incident report
Block or flag a user
Understand our Trust & Safety policies
Emergency cases are handled with highest priority.
8. App Troubleshooting
If the TitoNova App isn’t working correctly, try these quick fixes:
Restart the app
Clear app cache
Update to the latest version
Check Wi-Fi or mobile data
Restart your phone
Still having issues?
Contact support and include a screenshot for faster diagnosis.
9. Service Availability
TitoNova currently operates in:
United States
Kenya
Additional international regions (expanding)
Availability may vary by city.
Check the Service Coverage Map inside the App for real-time updates.
10. Need More Help?
You can always reach us.
Tap Help → Contact Support inside the app or email:
support@titonova.world
Our team is always here to assist you.