EN
USDPrivacy Policy – TitoNova Super App
Effective Date: January 1, 2025 • Last Updated: January 1, 2025
1. Information We Collect
a) Personal Information — name, contact details, address, email, profile picture, phone, login credentials, payment details (processed via secure third-party providers), and identity verification data (for service providers and riders).
b) Usage Data — device type, IP, OS, browser, location (with permission), access times, feature usage, and app interactions.
c) Cookies & Tracking — cookies and analytics to remember preferences, enhance performance, and improve features.
2. How We Use Your Information
- Deliver and personalize TitoNova services
- Process payments and prevent fraud
- Connect users with drivers, couriers, and service providers
- Send updates, transactional alerts, and support messages
- Comply with legal, safety, and platform requirements
3. How We Share Information
- Service Providers: to fulfill rides, deliveries, and other requests
- Payment Partners: to process transactions securely
- Affiliates/Partners: for integrations and relevant offers
- Legal Authorities: when required by law or to prevent harm
We do not sell or rent your personal data.
4. Location-related information
We collect the precise or approximate locations of users, drivers, delivery personnel, or service providers to enable different services, enable tracking and safety features, prevent and detect fraud, and comply with legal requirements. We collect this information when the app is running in the foreground or background of the user's mobile device.
5. Data Security
Industry-standard encryption, firewalls, MFA, least-privilege access, and continuous monitoring help protect your data.
6. Delete user data
We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion.
Steps to Request Data Deletion: Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for the option "Delete Account" to request data deletion. You will be prompted to select the reason for your decision.
Once you choose the reason and submit your request, your account deletion process will begin to take effect
7. Your Privacy Rights
Depending on your region, you may request access, correction, deletion, portability, or withdraw consent. Contact support@titonova.com.
8. Data Retention
We retain data only as long as necessary for services and legal requirements, after which it is deleted or anonymized.
9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect their data.
10. Changes to this Policy
We may update this policy and will notify you via the app, email, or our website. The “Last Updated” date will reflect changes.
11. Contact Us
TitoNova
2190 Country Club, Clive, Iowa 50325, USA
Phone: +1 515-779-0523
Email: support@titonova.com • info@titonova.com