EN
USDTrust, Safety & Insurance
Effective: January 1, 2025 • Last Updated: January 1, 2025
1) Our Commitment
Your safety is central to the TitoNova experience. We design features, set policies, and work with partners to promote a safe, respectful, and reliable environment.
2) Account Verification
- Email and phone verification for all users.
- Enhanced KYC for service providers and merchants where required by law.
- Profile photos, vehicle or business info, and status indicators to build trust.
3) In-App Safety Features
- Live order/ride tracking and status sharing with trusted contacts.
- In-app reporting and 24/7 support for urgent issues.
- Optional PIN/verification steps on deliveries and rides (where available).
4) Community Standards
We maintain a zero-tolerance policy for harassment, discrimination, violence, illegal activity, impaired operation, and unsafe conduct. Violations may result in account restrictions or removal.
5) General Liability Disclaimer
TitoNova provides a technology platform connecting users with independent providers and merchants. Except as required by law, TitoNova does not control, manage, or oversee the quality, timing, legality, performance, or delivery of third-party services, and does not provide transportation, delivery, or professional services itself.
6) Insurance Overview
Where applicable, providers and merchants are responsible for maintaining their own legally required insurance (e.g., auto, commercial, or occupational coverage). TitoNova may maintain platform-level protections as allowed by law; coverage limits, scope, and availability may vary by region and service type. This section is a summary and not a contract of insurance.
7) Incident Reporting
- Use in-app reporting to notify us of safety concerns, accidents, or policy violations.
- In emergencies, call local authorities first, then contact TitoNova support with the incident details.
- Provide accurate information to enable investigation and resolution.
8) Fraud Prevention
We use a combination of machine learning, manual review, and partner tools to detect and prevent fraud, account takeovers, payment abuse, and spam.
9) Data Privacy
We handle personal data according to our Privacy Policy, including security measures and user rights.
10) Access & Deactivation
We may limit or deactivate accounts that pose safety risks, violate policies, or engage in fraudulent/illegal activity. Appeals may be submitted via support channels.
11) Contact
TitoNova
Email: support@titonova.com • info@titonova.com
Phone: +1 515-779-0523
Address: 2190 Country Club, Clive, Iowa 50325, USA